FAQs
Find answers to common questions about accounts, orders, payments and karaoke downloads.
Do I need an account?
An account is recommended because it lets you view orders, update billing details and return to My Account > Downloads. If guest checkout is available, keep the order email and verified order link safely.
I cannot sign in or have forgotten my password. What should I do?
Open My Account and use the Lost your password link. Enter the email address used for your account and follow the reset email. Check Spam or Junk if it does not arrive, then contact us if assistance is still needed.
How can I find a karaoke track?
Use the main search box or the Karaoke List. You can filter by category, singer, year, music director, lyricist and available format.
How do I purchase a karaoke track?
- Open the product and listen to the preview.
- Select the required MP3, WAV or MP4 option shown.
- Add it to the cart and review your selection.
- Proceed to checkout and complete payment.
- After the order is Completed, use the download button on the order page or in My Account > Downloads.
Which formats are available?
Availability depends on the product. Options can include MP3 karaoke, WAV karaoke and MP4 video karaoke. Only the options displayed on the product page are included. We do not supply physical CDs, DVDs or CD+G discs.
Can I preview a track before purchasing?
Yes, use the preview player provided on the product page. Please review the song details and selected version before adding it to the cart.
Where are my downloads?
For completed orders, sign in and open My Account > Downloads. A download section may also appear on the order confirmation page and in the completed-order email.
How long are downloads available?
Each purchased file is normally available for 365 days from order completion and for up to 15 successful downloads. Contact support with your order number if a genuine technical problem prevents access.
Why is my download not available yet?
Downloads are released only when an order is marked Completed. Processing, Pending, Failed or Cancelled orders do not receive file access. Manual payments may need administrator verification.
Payment was debited but the order is not completed. What should I do?
Check the transaction status with your bank or payment provider. Failed payments are often reversed automatically. If the payment is confirmed as successful, contact us with the order number and payment reference. Never send a full card number, password or OTP.
Is online payment secure?
The website uses an encrypted HTTPS connection, and payment details are handled by the payment provider selected at checkout. Musiq Karaokes does not intentionally store complete card details on its own servers.
Can I cancel or refund a digital order?
Because download access may begin immediately, change-of-mind cancellations and refunds are generally unavailable after access is provided. We will review duplicate charges, incorrect files, corrupted files or access failures. See Payment & Delivery and Terms & Conditions for details.
What does Coming Soon mean?
The product is planned but not yet ready for purchase. Use Notify Me to register your interest. We will send an availability alert when a purchasable karaoke file is added.
Can I request a song that is not listed?
Yes. Use the Karaoke Request page and provide the song title, movie or album, singer and preferred format. A request does not guarantee availability or a fixed completion date.
Do you provide custom production services?
Yes. Services include custom MP3 karaoke, custom video karaoke, pitch shifting, vocal tuning, mixing and mastering, song orchestration and Yamaha MIDI production. Use the relevant service page or contact us for a quotation.
Will the karaoke be identical to the original recording?
Karaoke tracks are instrumental recreations. Arrangement, instrumentation, timing, key or chorus treatment can differ from the original. Listen to the preview before purchasing.
Can I upload a performance using the karaoke?
The file purchase does not automatically provide composition, synchronization, publishing, broadcast or public-performance rights. You are responsible for obtaining any permissions required for public, commercial or monetised use.
How can I contact support?
Email musiqkaraokes@gmail.com or WhatsApp +91 90615 96049. Include the order number when asking about a purchase.